FAQ & Support

Email support at support@cheftap.com

If you are having problems with ChefTap, please be in touch. We’d be grateful for the feedback and happy to help you out.

If you are having problems with importing from a particular site, please send us a sample link that doesn’t work. This will let us check out the problem before we get back to you.

FAQs

Support

How do I get help?

You can get technical support by clicking this link.

How do I send log files?

Android:

You can send your log files to us by opening ChefTap (the app) to the main recipe list and tapping the menu button, then ‘Feedback’, then ‘Send log files’. Choose your email app if asked. Then tap the ‘send’ button on the email that pops up.

iOS:

You can send your log files to us by opening ChefTap (the app) to the main recipe list and tapping the button with three dots on it at the top of the screen, then ‘Contact Support’. An email will pop up with the log files attached. Tap the ‘send’ button on the email.

How can I update my app?

Android
You may have seen a message in ChefTap telling you that you need to update your app. You can upgrade to the new version by going to the app market you downloaded ChefTap from, either Google Play Store or Amazon Appstore and then going to the list of available updates. From either app market, tap your device’s menu key and then “My Apps”. You’ll be able to see a list of apps that have an update available.

Even if you think you downloaded ChefTap from the Google Play Store, open the Amazon Appstore if you have it and check for ChefTap updates. The Amazon Appstore is pretty bad at notifying people about updates. If the Amazon Appstore doesn’t show that an update is available, you’ll need to clear the Appstore app’s cache. To do that, open the settings app on your phone and go to your list of installed apps. Find the Amazon Appstore and tap on it. Then either scroll down to the button that says “Clear Cache” or if it’s not there, tap on the item that says “Storage’. From the “Storage” screen, tap “Clear Cache“.

Kindle Fire instructions: If you’re using ChefTap on your Kindle Fire, then on the ‘home’ screen of your Kindle, tap ‘Apps’ at the top of the screen. On the next screen, tap the ‘Store’ button at the top of the screen. When you’re in the Appstore, tap the Kindle’s menu button which is in the middle of the bar at the bottom of the screen and then tap “App Updates’. This will show you a list of apps that you have installed that have updates available. ChefTap should be on that list.

You can also try clearing the cache for the Appstore. Each model of Kindle Fire is slightly different, but the process is something like this. Go into the system settings and find ‘Applications’. Then find the list of ‘All Applications’ (as opposed to ‘Third-Party’ applications). The scroll down to ‘Appstore’ and tap on it. Then find the button labeled ‘Clear Cache’ and tap it. Then relaunch the Appstore. Clearing the cache forces the Appstore to check with the Amazon servers for updates.

The new version is available on both the Google Play Store and the Amazon Appstore. If your device doesn’t let you update ChefTap, turn your device completely off by holding down the power button for several seconds and then turning it back on.

iOS
To update ChefTap on iOS, open the App Store app on your device and tap on “Updates”.  Scroll down until you see ChefTap and tap the button labeled “Update”.

Updates aren’t compatible with my Android/Kindle Fire device

We had to drop support for devices running anything below Android 4.4 (KitKat) because Google is no longer updating the Android System WebView for these older versions of Android. As websites continue to evolve, older versions of the System WebView will have an increasingly difficult time downloading and rendering modern web pages which will affect ChefTap’s ability to clip recipes.

Updates to ChefTap earlier this year removed the update notifications from devices running unsupported versions of Android, but if you haven’t updated ChefTap in a while, then you might have missed them. If you have a an Android/Kindle Fire device running Jelly Bean or earlier, you can download the last version of ChefTap that will run on your device here:

Download ChefTap for JellyBean and earlier

You’ll need to sideload the APK file. This version of ChefTap is unsupported and won’t receive any updates. It won’t clip recipes as well as ChefTap running on newer devices, but you’ll be able to use your recipes in the kitchen on older devices.

Why am I seeing ads? (Hint: It’s not ChefTap!)

ChefTap does not display ads of any kind to anyone. If you see ads while using ChefTap, it means you have a ‘spam app’ on your device. These apps are usually low-quality, free apps that run in the background and display ads over other apps while you’re using them.

Tips for avoiding and removing spam apps:

  • Only install apps from the Google Play Store or the Amazon Appstore
    Google and Amazon block or remove spam apps from their stores when they find them. Other app stores don’t care. Criminal app developers will often ‘wrap’ legitimate app with their spam and spyware. We only release ChefTap on the Google Play Store, the Amazon Appstore, and Apple’s App Store. If you install ChefTap from any other app store, there’s a good chance our app has been tampered with.
  • Never install ‘cracked’ paid apps from anywhere
    The people who turn paid apps into free apps are criminals and will not only make money showing ads over other apps, but will also upload all of your personal information, photos, and passwords to their servers.
  • Review the apps you have installed and look for low-quality or utility apps
    Most apps that display ads over other apps are ones that you don’t use that much. In fact, these app developers hope that you forget that you have their app installed so they can run in the background and annoy you while you’re using apps you actually like. Uninstalling low-quality or infrequently used apps will often get rid of the pop-up ads you’re seeing.
  • Spam apps often install other apps without your knowledge
    Spam apps will often install other apps that you’re unaware of. Sometimes those apps don’t display an icon you can tap on to launch them because they don’t want your to know they’re there. Reviewing the apps you have installed using your device’s Settings app is a good way to find apps that don’t appear on your home screen or app drawer.
  • You may have to hard-reset your device
    Some spam apps install themselves so deeply into the operating system that the only way to get rid of them is to do a factory reset on your device. After you do a hard reset on your device, be very careful about which apps you reinstall or you’ll end up in the same boat.

 

Due to the wide variety of devices and the large number of spam apps, we are unable to help you if you’ve run into this issue. Often fixing this issue involves physically holding the device, which we obviously can’t do. If your device has a mobile data plan, you can get help from your carrier.