FAQ & Support

Email support at support@cheftap.com

If you are having problems with ChefTap, please be in touch. We’d be grateful for the feedback and happy to help you out.

If you are having problems with importing from a particular site, please send us a sample link that doesn’t work. This will let us check out the problem before we get back to you.

FAQs

06. Subscription

The subscription form won’t allow me to subscribe or update my payment information

In order to subscribe or change your payment information, you must be using a web browser that has Javascript enabled. If you’re using an ad blocker, disable it before attempting to update your information. Some mobile browsers do not support the security features that we require or they route traffic through third-party servers to minimize data usage which ChefTap will also reject. If the subscription form does not work with your mobile browser, try updating your information on a laptop/desktop. To learn how to enable javascript for your browser, click here.

How do I update my payment information?

First, sign into your account at cheftap.com. Then at the top of the screen, click Settings, and then Subscription.  From there, you can update your payment information in the form displayed.

If you’re having trouble updating your subscription information from your mobile device, try updating it from a desktop/laptop computer. The subscription update form requires a web browser with javascript enabled. To learn how to enable javascript for your browser, click here.

Is my credit card information secure?

Payments are completely secure. ChefTap does not handle payments, and your credit card information is never stored on our servers. We use stripe (stripe.com) for all of our transactions. One of the reasons we chose stripe is because they are obsessed with security.  They take the payment information over their HTTPS connection, process the charge and then give us a customer ID that we can use to handle support issues. We never even see your credit card information.
In addition, our entire site is protected with an SSL certificate. If you go to any page that has your recipes or personal information, you will see the familiar lock icon that indicates that the site is protected.SSL

Can I get a refund?

If you subscribe through our website, yes. If you’re not satisfied for any reason, you can get a refund.  First, sign into your account at cheftap.com. Then at the top of the screen, click Settings, and then Subscription.  From there, you can follow the instructions to request a refund.

If you subscribed via iTunes, we can’t offer a refund because Apple does not allow refunds.

 

What happens if I cancel my Pro subscription?

If you cancel your Pro subscription or choose not to renew, your account will revert back to a Basic account. All of your recipes will stay in your account and in the app, but if you’re over the 100 recipe limit, you won’t be able to add any more recipes to your collection. People with active Pro subscriptions are locked into their current rate. If you re-subscribe, your rate may change. If the subscription price has increased, your new rate will be the increased price.

How do I delete my account?

Pro Accounts

ChefTap Pro accounts cannot be deleted while active. To delete a Pro account, first get a refund following the instructions here. Once your account is back to a Basic account, follow the instructions below.

Basic Accounts

At the top of the screen, click Settings, and then ‘Delete Account’.  From there, you can follow the instructions to delete your account. Note: Deleting an account deletes all recipes and tags for that account permanently. Deleting an account cannot be undone.