FAQ & Support
Email support at firstname.lastname@example.org
If you are having problems with ChefTap, please be in touch. We’d be grateful for the feedback and happy to help you out.
If you are having problems with importing from a particular site, please send us a sample link that doesn’t work. This will let us check out the problem before we get back to you.
First, sign into your account at cheftap.com. Then at the top of the screen, click Settings, and then Subscription. From there, you can update your payment information in the form displayed.
If you subscribe through our website, yes. If you’re not satisfied for any reason, you can get a refund. First, sign into your account at cheftap.com. Then at the top of the screen, click Settings, and then Subscription. From there, you can follow the instructions to request a refund.
If you subscribed via iTunes, we can’t offer a refund because Apple does not allow refunds.
If you cancel your Pro subscription or choose not to renew, your account will revert back to a Basic account. All of your recipes will stay in your account and in the app, but if you’re over the 100 recipe limit, you won’t be able to add any more recipes to your collection. People with active Pro subscriptions are locked into their current rate. If you re-subscribe, your rate may change. If the subscription price has increased, your new rate will be the increased price.
ChefTap Pro accounts cannot be deleted while active. To delete a Pro account, first get a refund following the instructions here. Once your account is back to a Basic account, follow the instructions below.
At the top of the screen, click Settings, and then ‘Delete Account’. From there, you can follow the instructions to delete your account. Note: Deleting an account deletes all recipes and tags for that account permanently. Deleting an account cannot be undone.