FAQ & Support

Email support at support@cheftap.com

If you are having problems with ChefTap, please be in touch. We’d be grateful for the feedback and happy to help you out.

If you are having problems with importing from a particular site, please send us a sample link that doesn’t work. This will let us check out the problem before we get back to you.

FAQs

01. Clipping Recipes

How can I clip more recipes and sync more often?

If you have 15 recipes and you haven’t created a ChefTap Basic account yet, open ChefTap to the main recipe list on your device and swipe the screen to the right. Then tap the ‘Register’ button and fill out the the form that follows. After you register for an account, we’ll send you an activation email with a link to click on. Open the email and click the link to activate your account. After you activate your account, sign into the app and you’ll get space for another 85 recipes.

If you have a Basic account and have 100 recipes, you’ll need a ChefTap Pro account to clip more recipes. First, sign into your cheftap.com account. Then, at the top of the screen, click Settings, and then Subscription.  From there, you can follow the instructions to subscribe ChefTap Pro and receive unlimited syncing, unlimited recipes, and more.

What is the easiest way to clip recipes?

From your tablet or phone

When you are surfing the web on your phone or tablet and you find a recipe that you want, you can clip it right from your browser.

iOS

While you are looking at a recipe in your browser:

  1. Tap the Share icon
  2. Select ChefTap from the apps that appear
    Screen Shot 2015-03-15 at 4.10.07 PM
  3. If you don’t see ChefTap, tap on the More icon (you may have to swipe left).
    Screen Shot 2015-03-15 at 4.13.34 PM
  4. Then,enable ChefTap from the list that appears.
    Screen Shot 2015-03-15 at 4.13.47 PM

 

Android

  1. Tap the Menu button on your device
  2. Tap Share.
  3. Select ChefTap.

You can watch this video to learn how to Share from your browser:

From your desktop

If you have a ChefTap Pro account, sign in if you’re not already. Then:

  1. Click the Clip button at the top of the recipe list
  2. Paste in the URL of the recipe and click Clip
  3. The URL will be sent to your device to be clipped

If you use Pinterest, you can also share an entire Pinboard with ChefTap. ChefTap will visit every link on that Pinboard and attempt to clip any recipes it finds.

When I try to share a recipe with ChefTap, ChefTap doesn’t show up as an option.

Sharing from a web browser

ChefTap is designed to accept links shared from web browsers like Chrome, Silk, Safari, and FireFox. If ChefTap doesn’t show up as an option when you try to share from your mobile browser, follow these instructions.

Android / Kindle Fire

You probably need to clear the “Launch by default” settings for your web browser. The process for clearing default apps is slightly different, but the process goes something like this:

  1. From the home screen, swipe down from the top of the screen where the ‘Rotation’, ‘Brightness’, etc. buttons are and tap ‘Settings’.
  2. On the next screen, tap on ‘Applications’
  3. On the next screen, tap on ‘Manage All Applications’ or ‘Downloaded Apps’.
  4. You may see a list of all applications or just the ones you’ve installed. If you don’t see your web browser on the list, look for a dropdown menu at the top of the screen. It might say ‘Third-Party Applications’. Tap on it and choose ‘All Applications’.
  5. Find your web browser on the list and tap on it. On the web browser screen, look for the section labeled ‘Launch by default’ and tap the button that says “Clear defaults”. Make sure the button says “Clear defaults” and not clear anything-else.
  6. After the defaults are cleared, try clipping recipes again.

iOS – iPhone / iPad

While you are looking at a recipe in your browser:

  1. Tap the Share icon
  2. Select ChefTap from the apps that appear
    Screen Shot 2015-03-15 at 4.10.07 PM
  3. If you don’t see ChefTap, tap on the More icon (you may have to swipe left).
    Screen Shot 2015-03-15 at 4.13.34 PM
  4. Then,enable ChefTap from the list that appears.
    Screen Shot 2015-03-15 at 4.13.47 PM

 

Sharing from other apps

Sharing recipes from apps that are not web browsers may or may not work depending on how that app shares information. If ChefTap doesn’t show up as an option as an app to share to, then ChefTap doesn’t know how that app is sharing information. Since we cannot control how or if other apps share information, we can’t support sharing from non-browser apps.

How many recipes can I clip?

If you have a free account, you can clip up to 100 recipes.

If you have a ChefTap Pro account, you can clip as many recipes as will fit on your device.  All of your recipes are stored on your device in addition to our servers. This lets you see your recipes without needing an internet connection. If you’re camping, or in the back of a grocery store, your recipes are always with you.

Which recipe sites can I clip from?

You can import recipes from any recipe site or blog that is in English. Here are some tips:

  • The recipes that clip the best are the ones that look like, well, recipes. That is, it works best if there is a list of ingredients and instructions. Recipes (like this one) that are more like stories, with a lot of conversational text, might not import as cleanly. You can still clip those recipes, but you may have to clean them up a bit.
  • Make sure that the ingredients and steps are on the same page.
  • If you find that your recipe is missing a lot of steps or ingredients, here are some things to try:
    • If there is a print version of the recipe, try clipping that instead.
    • If you are on a mobile site, see if you can find the same recipe on the desktop version of the site.
  • If you are looking at a recipe that requires you to be signed in, ChefTap will not be able to clip it from a mobile browser. For security reasons, your browser will not share your login credentials with another app (and that’s a good thing). For ‘members only’ sites, use ChefTap’s in-app browser. To open the in-app browser, tap the green (+) button on the main recipe list.

Clipping from members-only sites

If you are looking at a recipe that requires you to be signed in, ChefTap will not be able to clip it from a mobile browser. For security reasons, your browser will not share your login credentials with another app (and that’s a good thing). For ‘members only’ sites, use ChefTap’s in-app browser. To open the in-app browser, tap the green (+) button on the main recipe list.

Can I clip recipes from other apps?

At present, we only officially support clipping from your mobile browser. Importing from some native Android/iOS apps may work. However, since we do not have control over how other apps share content, we can’t make those other apps work with ChefTap. If an app is unable to share content with ChefTap, contact the developer of that app and ask them to support sharing to ChefTap.

Adding your own recipes

There are two ways to add your own recipes:

  • Add them manually from your desktop.
  • Add them manually in the app (Pro feature)
  • Import them using the ChefTap Recipe Recognizer from your device (Android only)

 

From your desktop:

  1. Go to the recipe list.
  2. Click New at the top of the screen
  3. Type or copy/paste your recipe into the recipe form.
  4. Click Save.

 

Using ChefTap on your Android/iOS device (Pro feature)

  1. Go to the main recipe list
  2. Tap the green (+) button in the lower right of the screen
  3. Tap “Type or paste manually”
  4. Type or copy/paste your recipe into the recipe form and save.

 

Importing text files on your Android device:

  1. Save each of your recipes as a plain text (.txt) file. Don’t worry about having any special format — your recipes will be imported using the same artificial intelligence network that we use with some web sites.
  2. Attach your device to your computer.  Copy your .txt files into the directory ChefTap/Import.
  3. Disconnect your device from your computer.
  4. Start ChefTap. ChefTap will try to import any .txt file that it finds in the ChefTap/Import directory.  After each file is imported, it will be deleted, so make sure that you have a copy.

Why can’t ChefTap clip recipes in languages other than English?

ChefTap does work with some sites that are not in English, as long as the ingredients and steps are identified using microformatting. We use our artificial-intelligence-based Recipe Recognizer for sites that don’t use microformatting, as well as for plain text. At present, the Recipe Recognizer only works in English. (In fact, we had to specially train it to recognize British and Australian English in addition to American English.)

ChefTap doesn’t work very well with my favorite web site. Can you fix it?

Please do email us if you have a site that doesn’t work well. Often, if we fix problems with one site, it results in better clipping from other sites. So, please let us know.

Before you contact us, you can try these tips:

  • The recipes that clip the best are the ones that look like, well, recipes. That is, it works best if there is a list of ingredients and instructions. Recipes (like this one) that are more like stories, with a lot of conversational text, might not import as cleanly. You can still clip those recipes, but you may have to clean them up a bit.
  • Make sure that the ingredients and steps are on the same page.
  • If you find that your recipe is missing a lot of steps or ingredients, here are some things to try:
    • If there is a print version of the recipe, try clipping that instead.
    • If you are on a mobile site, see if you can find the same recipe on the desktop version of the site.
  • If you are looking at a recipe that requires you to be signed in, ChefTap will not be able to clip it from a mobile browser. For security reasons, your browser will not share your login credentials with another app (and that’s a good thing). For ‘members only’ sites, use ChefTap’s in-app browser. To open the in-app browser, tap the green (+) button on the main recipe list.

When I try to share a recipe to ChefTap, nothing happens.

  • If you are looking at a recipe that requires you to be signed in, you’ll need to import that recipe from ChefTap’s internal browser. From the main recipe list, tap the ‘+’ button, then ‘Open a browser’. Using the ChefTap browser, navigate to the site you want to import from, sign in, find the recipe you want to import and tap the ‘Import’ button.
  • If you already have a recipe, ChefTap won’t import it a second time. If nothing happens when you try to import, double-check that you don’t already have the recipe.
  • If you are new to importing recipes, you might want to watch this two-minute video to see how to import recipes from your browser. If you’re following the instructions in the video and it still doesn’t work, let us know, and we’d be happy to help.

 

Web clipping isn’t sending links to my iOs device

Clipping recipes via the website uses push notifications to send links to your device. If you’ve denied ChefTap the right to receive push notifications, you won’t be able to clip via the website.

To enable push notifications for ChefTap, open the system settings app on your device, scroll down to ‘ChefTap’ and tap on it. On the next screen, tap ‘Notifications’ and make sure ‘Allow Notifications’ is in the ‘on’ position. Then sync ChefTap on your device and try web clipping again.

What happens if there are mistakes in a clipped recipe?

We recommend that you watch this video to learn about clipping and how to address any errors that occur.

How do I edit the title of a recipe?

On the website:

Open the recipe you’d like to edit and click the link labeled ‘Edit’ near the top of the page. On the next page, change the title to what you’d like it to be and click the green ‘Save’ button.

 

In the app:

Open the recipe you’d like to edit and tap on the title of the recipe. Choose how you’d like to edit the title in the dialog box that pops up.

Importing ‘recipe boxes’ from AllRecipes and Epicurious (Android)

ChefTap for Android can import your saved recipes from AllRecipes and Epicurious.

  • To start the import, tap the green (+) button, then ‘Import recipe box’
  • Tap the account type that you want to import, either allrecipes.com, allrecipes.co.uk, or epicurious.com
  • Follow the instructions to allow ChefTap to sign into your account and clip your saved recipes

ZipList Importing (Android)

If you’ve been left stranded by the closure of ZIpList, we can get you up and running again. Everyone’s ZipList recipes have been moved to an epicurious.com recipe box. To get your recipes into ChefTap, do the following (Android):

  1. Get the latest version of ChefTap and open it.
  2. On the main recipe list, tap the ‘+’ icon at the top of the screen.
  3. Tap on ‘Import recipe box’.
  4. Tap ‘Epicurious.com’.
  5. Enter your ZipList username and password and then tap the ‘√’ (checkmark) icon at the top of the screen.
  6. ChefTap will sign into your ZipList account on epicurious.com and fetch your entire recipe list. This process can take a while so be patient.
  7. Once ChefTap is finished fetching your recipe list, it will start importing all of your recipes into the app.

ZipList didn’t always import the entire recipe into your recipe box so ChefTap will follow the link to the original recipe and import that. When ChefTap is finished importing, you’ll have your own copy of every recipe in your ZipList account.

Import an entire pinboard from Pinterest

You can import an entire Pinterest pinboard (such as this).  ChefTap will follow every link on the board and import any recipes that it finds.

Here are some tips for importing a pinboard:

  • Try to be sure that all pins are recipes, and not just pictures of food. Some people have a specific pinboard that they use for collecting recipes for ChefTap.
  • As with any import, each pin should have only one recipe per page, with ingredients and steps on same page.
  • If you add more pins to your board, you can re-import without any duplicates. ChefTap will still scan all of the URLs, but if you already have a URL, the recipe will not be re-imported.
  • Task killers will often cause imports to fail.

iOS

  1. From the recipe list, tap the + icon in the lower right corner to open ChefTap’s browser.
  2. Make sure that you are signed into Pinterest.
  3. If the site asks you to use the Pinterest app, don’t accept. Click Stay in Browser.
  4. Navigate to the pinboard that you want, then tap Import in the upper right corner. Screen Shot 2015-03-15 at 3.31.10 PM

Android

  1. Open the pinboard you’d like to import in the Pinterest app and tap the ‘share’ button.
    pinbordshare
  2. Tap ‘ChefTap’ from the list of apps that appear. If ChefTap isn’t on the list, tap ‘More…’.
    applist
  3. ChefTap will open the pinboard in it’s internal web browser. In order for ChefTap to ‘see’ all of the pins on a pinboard, you’ll need to sign into Pinterest. Tap the ‘Log In’ button to sign into Pinterest.
    pinterestlogin
  4. Once you’re signed into the Pinterest website, tap ‘CLIP’ at the top of the screen and ChefTap will begin to gather the pins on that pinboard. Gathering pins on a pinboard can take a long time, especially if there a re a lot of pins on the board. ChefTap is working on clipping dozens or even hundreds of recipes which is a big job. If you tap the ‘Cancel’ button in the ‘Clipping’ progress section, ChefTap won’t get all of the pins on the board.
    pinterestimportprogress
  5. Once ChefTap is finished gathering all of the pins on the pinboard, it will begin clipping the recipes on all of the pins. clipprogressChefTap will do this in the background so you can do other things while it works.Note: Many Android devices turn off the internet connection when the device’s screen turns off. If this happens, ChefTap will pause clipping until the device is connected again. To avoid this, you can open a recipe to keep the screen on so ChefTap can keep working. You’ll probably want to plug your device into a charger while this is going on.

 

I imported a Pinterest board but not all of the recipes came in.

There are several reasons why a pin might not import:

  • Make sure that there is only one recipe on each page. If you pin the front page of a blog, for example, there might be several recipes on a single page, and ChefTap will not be able to import it.
  • Make sure there is actually a recipe on the pin! Sometimes, a pin might just be a picture and description of the dish, or a gallery of pictures.
  • Check that the recipe is still there. Sometimes, when you click on a pin, you might see that the original site has taken the recipe down, resulting in a Not Found (404) error.
  • If a recipe was pinned through a third party service, such as Pinerly, ChefTap might not be able to reach the original site.
  • The ad networks on some recipe sites use tracking software that can confuse ChefTap. Sometime, trying the same pin later on might fix the problem.

When I import from Pinterest, there are recipes imported that I didn’t want.

Check the pins on your pinboard to see if any of the pins lead to other pinboards. If any of your pins lead to other pinboards, ChefTap will also import all of the recipes on that pinboard.