FAQ & Support

Email support at support@cheftap.com

If you are having problems with ChefTap, please be in touch. We’d be grateful for the feedback and happy to help you out.

If you are having problems with importing from a particular site, please send us a sample link that doesn’t work. This will let us check out the problem before we get back to you.

FAQs

1. Syncing (7)

How do I set up an account?

  1. From your Android device, open ChefTap and swipe your recipe list to the right.
  2. On the pullout menu, tap the green Register button.

    Note: If you don’t see the Register button, you may not have the required version of Android.

  3. Complete the form to set up an account.
  4. We will send you an activation email. Click on the link in the email to activate your account.
  5. In the ChefTap app, open your pullout menu and tap on the white Sign In button.
  6. Use your same username and password to sign in on all of your devices, as well as at cheftap.com.

 

Initial sync: What if I have the same recipe on two devices and I sync?

If you have added the same recipe to two devices independently, you can sync your devices without ending up with multiple copies.

  • If a duplicate recipe is detected, the server’s version is used. A recipe is considered a duplicate only if the text of the recipe is identical to one on the server.
  • If you’ve tweaked a recipe on one device and not the other, then you will end up with two versions of the same recipe. We decided to err on the side of not losing data.
  • In general, if there’s a change of a recipe on the device and the server, the server wins and the changes on the device are overwritten.

 

What are the device and browser requirements for syncing?

Devices
Your device(s) must be running Android version 4.0.3 (Ice Cream Sandwich) to use syncing.  First-generation Kindle Fires are not supported, because they run an older version of Android.

If you have an older version of Android, you will be able to keep an older version of ChefTap that does not allow syncing.

Browsers
We support the following browsers:

  • Chrome
  • Safari
  • Firefox
  • Internet Explorer 9 and greater

Upgrading your browser is free.  You can see options for upgrading at Browse Happy.

 

When I sync recipes, the sync doesn’t complete.

The most common reason that syncs do not complete is that the internet connection is lost during the sync. Some devices will turn off WiFi when the device goes to sleep. You might also lose your connection if you are using a mobile hotspot.

You can keep your device from sleeping during a sync by opening a recipe. By default, your device will stay awake while you are viewing a recipe.

To see if your sync completed, check the timestamp below the Sync button. You can see the Sync button by swiping the recipe list to the right.

How do I sync between my devices and the website?

First, you will need a ChefTap account:

  1. Set up an account from your device. Open the slide-out menu and tap Register.
  2. Fill out the New Account form.
  3. You will receive an activation email at the email address that you provide.  Click on the link in the email to activate your account.
  4. Log into your new account on all of your devices. Open the slide-out menu and tap Log In.

 

Sync your Recipes:

  • If you have a free account, you can sync your devices with the website once a week.
  • If you have a ChefTap Pro account, you can sync as often as you like. In addition, changes to your recipes will automatically be pushed out to all of your devices.

From your device:
Open the slideout menu and tap Sync.

From your desktop:
If you have a Pro account, you can click the Sync button at the top of the recipe list.
Sync button

 

How does device syncing work with a free account?

With a free account, you can sync your device with the web site once a week.

If you have two devices, you can sync each of them with the website once a week. Changes are not automatically pushed out to all of your devices — that’s a Pro feature.

However, if you sync your devices with the web site, your recipes will eventually make it out to all of your devices. For example, if you sync your phone with the website, your phone recipes will be on the website. Then, when you sync your tablet with the website, the recipes from your phone will make their way to your tablet.

If you have a Pro account, you can sync your devices with the website as often as you like. Changes are then pushed out to all of your devices.

I did a sync and there are different recipes on my devices and web account.

If you have a free account, you can sync each device with the website once a week.  Changes are not automatically pushed out to all devices — that’s a Pro feature.

If you sync two devices with the website, all of your recipes will be on the website.  Recipes will find their way to other devices the next time you sync with the website.

2. Importing Recipes (10)

Springpad Importing

To import your Springpad data, do the following:

  1. Get the latest version of ChefTap.
  2. Sign into your springpad.com account and click the “Export My Data” button.
  3. On the next page, click the “Export Your Data” link at the bottom of the page. Springpad will verify that they have the right email address for you. If it’s correct, click the “Begin My Export” button. Springpad will notify you when your export file is ready to download to your computer.
  4. Your export file will be named a combination of your Springpad username and “-export.zip”. So my export file might be named shawn-export.zip. Don’t change the name of your export file.
  5. Connect a device that has ChefTap installed to your computer and copy your export file to the directory /ChefTap/import/ on your device. Then, disconnect your device from your computer.
  6. Launch ChefTap on your device. ChefTap will detect your Springpad export file and begin importing your recipes along with their photos.

In addition to importing recipe items, ChefTap will also examine your website bookmarks to see if any of those bookmarks are links to recipes. Finally, ChefTap will use our recipe recognizer to examine plain text notes to see if any of those are recipes. (Note that the recipe recognizer only works for English language recipes)

 

When I import from Pinterest, there are recipes imported that I didn’t want.

Check the pins on your pinboard to see if any of the pins lead to other pinboards. If any of your pins lead to other pinboards, ChefTap will also import all of the recipes on that pinboard.

Adding your own recipes

There are two ways to add your own recipes:

  • Add them manually from your desktop.
  • Import them using the ChefTap Recipe Recognizer from your device.

 

From your desktop:

  1. Go to the recipe list.
  2. Click New at the top of the screen
  3. Type or copy/paste your recipe into the recipe form.
  4. Click Save.

 

From your device:

  1. Save each of your recipes as a plain text (.txt) file. Don’t worry about having any special format — your recipes will be imported using the same artificial intelligence network that we use with some web sites.
  2. Attach your device to your computer.  Copy your .txt files into the directory ChefTap/Import.
  3. Disconnect your device from your computer.
  4. Start ChefTap. ChefTap will try to import any .txt file that it finds in the ChefTap/Import directory.  After each file is imported, it will be deleted, so make sure that you have a copy.

What is the easiest way to import recipes?

From your tablet or phone

When you are surfing the web on your phone or tablet and you find a recipe that you want, you can import it right from your browser.

  1. Tap the Menu button on your device
  2. Tap Share.
  3. Select ChefTap.

You can watch this video to learn how to Share from your browser:

From your desktop

If you have a ChefTap Pro account:

  1. Click the Import button at the top of the recipe list
  2. Paste in the URL of the recipe and tap Import
  3. The URL will be sent to your device to be imported

If you use Pinterest, you can also share an entire Pinboard with ChefTap. ChefTap will visit every link on that Pinboard and attempt to import any recipes it finds.

How many recipes can I import?

If you have a free account, you can import up to 100 recipes.

If you have a ChefTap Pro account, you can import as many recipes as will fit on your device.  All of your recipes are stored on your device in addition to our servers. This lets you see your recipes without needing an internet connection. If you’re camping, or in the back of a grocery store, your recipes are always with you.

Which recipe sites can I import from?

You can import recipes from any recipe site or blog that is in English. Here are some tips:

  • The recipes that import the best are the ones that look like, well, recipes. That is, it works best if there is a list of ingredients and instructions. Recipes (like this one) that are more like stories, with a lot of conversational text, might not import as cleanly. You can still import those recipes, but you may have to clean them up a bit.
  • Make sure that the ingredients and steps are on the same page.
  • If you find that your recipe is missing a lot of steps or ingredients, here are some things to try:
    • If there is a print version of the recipe, try importing that instead.
    • If you are on a mobile site, see if you can find the same recipe on the desktop version of the site.
  • If you are looking at a recipe that requires you to be signed in, ChefTap will not be able to import it. For security reasons, your browser will not share your login credentials with another app (and that’s a good thing).

Why can’t ChefTap import recipes in languages other than English?

ChefTap does work with some sites that are not in English, as long as the ingredients and steps are identified using microformatting. We use our artificial-intelligence-based Recipe Recognizer for sites that don’t use microformatting, as well as for plain text. At present, the Recipe Recognizer only works in English. (In fact, we had to specially train it to recognize British and Australian English in addition to American English.)

Import several recipes at once from AllRecipes, Epicurious, Pinterest or foodgawker

Recipe Box Synching and Bulk Importing

We’ve tried to make it easy to import many recipes at once without requiring a lot of your attention.

To import your recipe box from AllRecipes.com or Epicurious.com:

Note: Due to recent changes in Epicurious’ web site, importing an Epicurious recipe box requires Android 3.0 (Honeycomb) or above.
  1. Tap the “+” button in the upper right corner, then select the recipe box that you want to import.
  2. Enter your userID and password for that recipe box, then tap OK.

To import an entire pinboard from Pinterest (such as this):

To add an entire foodgawker gallery:

  • Go to the gallery page on your mobile browser and share it with ChefTap.

ChefTap doesn’t work very well with my favorite web site. Can you fix it?

Please do email us if you have a site that doesn’t work well. Often, if we fix problems with one site, it results in better imports with other sites. So, please let us know.

Before you contact us, you can try these tips:

  • The recipes that import the best are the ones that look like, well, recipes. That is, it works best if there is a list of ingredients and instructions. Recipes (like this one) that are more like stories, with a lot of conversational text, might not import as cleanly. You can still import those recipes, but you may have to clean them up a bit.
  • Make sure that the ingredients and steps are on the same page.
  • If you find that your recipe is missing a lot of steps or ingredients, here are some things to try:
    • If there is a print version of the recipe, try importing that instead.
    • If you are on a mobile site, see if you can find the same recipe on the desktop version of the site.
  • If you are looking at a recipe that requires you to be signed in, ChefTap will not be able to import it. For security reasons, your browser will not share your login credentials with another app (and that’s a good thing).

When I try to share a recipe to ChefTap, nothing happens.

  • If you are looking at a recipe that requires you to be signed in, ChefTap will not be able to import it. For security reasons, your browser will not share your login credentials with another app (and that’s a good thing). This is on our list of things to work on.
  • If you already have a recipe, ChefTap won’t import it a second time. If nothing happens when you try to import, double-check that you don’t already have the recipe.
  • If you are new to importing recipes, you might want to watch this two-minute video to see how to import recipes from your browser. If you’re following the instructions in the video and it still doesn’t work, let us know, and we’d be happy to help.

What happens if there are mistakes in the import?

We recommend that you watch this video to learn about importing and how to address any errors that occur.

Import an entire pinboard from Pinterest

You can import an entire Pinterest pinboard (such as this) from.  If you share the page with ChefTap, ChefTap will follow every link on the board and import any recipes that it finds.

Here is a video that shows how to import a pinboard:

Here are some tips for importing a pinboard:

  • Use your browser (not the Pinterest app) to go to the pinboard and share the page with ChefTap.This will take a while if you have a lot of recipes.
  • Try to be sure that all pins are recipes, and not just pictures of food. Some people have a specific pinboard that they use for collecting recipes for ChefTap.
  • As with any import, each pin should have only one recipe per page, with ingredients and steps on same page.
  • If you add more pins to your board, you can re-import without any duplicates. ChefTap will still scan all of the URLs, but if you already have a URL, the recipe will not be re-imported.
  • Task killers will often cause imports to fail.

 

I imported a Pinterest board but not all of the recipes came in.

There are several reasons why a pin might not import:

  • Make sure that there is only one recipe on each page. If you pin the front page of a blog, for example, there might be several recipes on a single page, and ChefTap will not be able to import it.
  • Make sure there is actually a recipe on the pin! Sometimes, a pin might just be a picture and description of the dish, or a gallery of pictures.
  • Check that the recipe is still there. Sometimes, when you click on a pin, you might see that the original site has taken the recipe down, resulting in a Not Found (404) error.
  • If a recipe was pinned through a third party service, such as Pinerly, ChefTap might not be able to reach the original site.
  • The ad networks on some recipe sites use tracking software that can confuse ChefTap. Sometime, trying the same pin later on might fix the problem.

3. Importing from Pinterest (3)

When I import from Pinterest, there are recipes imported that I didn’t want.

Check the pins on your pinboard to see if any of the pins lead to other pinboards. If any of your pins lead to other pinboards, ChefTap will also import all of the recipes on that pinboard.

Import an entire pinboard from Pinterest

You can import an entire Pinterest pinboard (such as this) from.  If you share the page with ChefTap, ChefTap will follow every link on the board and import any recipes that it finds.

Here is a video that shows how to import a pinboard:

Here are some tips for importing a pinboard:

  • Use your browser (not the Pinterest app) to go to the pinboard and share the page with ChefTap.This will take a while if you have a lot of recipes.
  • Try to be sure that all pins are recipes, and not just pictures of food. Some people have a specific pinboard that they use for collecting recipes for ChefTap.
  • As with any import, each pin should have only one recipe per page, with ingredients and steps on same page.
  • If you add more pins to your board, you can re-import without any duplicates. ChefTap will still scan all of the URLs, but if you already have a URL, the recipe will not be re-imported.
  • Task killers will often cause imports to fail.

 

I imported a Pinterest board but not all of the recipes came in.

There are several reasons why a pin might not import:

  • Make sure that there is only one recipe on each page. If you pin the front page of a blog, for example, there might be several recipes on a single page, and ChefTap will not be able to import it.
  • Make sure there is actually a recipe on the pin! Sometimes, a pin might just be a picture and description of the dish, or a gallery of pictures.
  • Check that the recipe is still there. Sometimes, when you click on a pin, you might see that the original site has taken the recipe down, resulting in a Not Found (404) error.
  • If a recipe was pinned through a third party service, such as Pinerly, ChefTap might not be able to reach the original site.
  • The ad networks on some recipe sites use tracking software that can confuse ChefTap. Sometime, trying the same pin later on might fix the problem.

4. Organizing Your Recipes (3)

Delete pictures

You can delete pictures using the app. At present, the website does not allow pictures to be deleted.

To delete a picture:

  1. Open the recipe in the app and tap on the picture to enter the photo gallery for that recipe.
  2. Swipe to the picture that you want to delete.
  3. Tap the trash can icon in the upper right corner to delete the picture.
  4. The next time you sync with the website, the picture will be deleted from the web site.

Tag / Categorize Recipes

From the app

  • To see your recipe tags, swipe right on the recipe list to open the pullout menu. Tap on any tag to display recipes with that tag.
  • To tag recipes one at a time, tap Tag Your Recipes.
  • To apply a single tag to several recipes, tap Edit Tags.
  • To tag a single recipe:
    • Long press on a recipe in the recipe list, then tap Add Tags.
    • When looking at a recipe, tap on Notes and Details, then tap Tags.

From the website

While you are looking at a recipe, click on the Tags button near the top of the page. Select the tags that you want, and then click Done.

Delete Recipes

From the ChefTap app

  • To delete a single recipe, long-press on it from the recipe list and select Delete.
  • From inside the recipe, tap the device’s Menu button, then Delete.
  • If you want to delete several recipes at once, go to the recipe list and tap the device’s Menu button, then Delete Recipes. Checkboxes will appear on the right side of each recipe. Check the ones that you want to delete, then Delete Selected in the upper right corner.

From your desktop

  1. Go to the recipe list and select the list view
  2. Click the X in the upper right corner of the recipe

5. Subscription (4)

Why are we charging a subscription fee?

You can read our blog post about the subscription fee here.

Is my credit card information secure?

Payments are completely secure. ChefTap does not handle payments, and your credit card information is never stored on our servers. We use stripe (stripe.com) for all of our transactions. One of the reasons we chose stripe is because they are obsessed with security.  They take the payment information over their HTTPS connection, process the charge and then give us a customer ID that we can use to handle support issues. We never even see your credit card information.
In addition, our entire site is protected with an SSL certificate. If you go to any page that has your recipes or personal information, you will see the familiar lock icon that indicates that the site is protected.SSL

Can I get a refund?

Yes. If you’re not satisfied for any reason, you can get a refund.  At the top of the screen, click Settings, and then Subscription.  From there, you can follow the instructions to request a refund.

How do I export my recipes out of ChefTap?

You can export your recipes from ChefTap into either plain text or simple HTML.

  1. From the recipe list, tap your device’s Menu button, then Export.
  2. Select whether you would like text or HTML.
  3. Your recipes will be exported into the directory ChefTap/Export.

6. Update the app from either Google Play or Amazon (1)

How can I update my app?

You may have seen a message in ChefTap telling you that you need to update your app. You can upgrade to the new version by going to the app market you downloaded ChefTap from, either Google Play Store or Amazon Appstore and then going to the list of available updates. From either app market, tap your device’s menu key and then “My Apps”. You’ll be able to see a list of apps that have an update available.

Even if you think you downloaded ChefTap from the Google Play Store, open the Amazon Appstore if you have it and check for ChefTap updates. The Amazon Appstore is pretty bad at notifying people about updates.

If you’re using ChefTap on your Kindle Fire, then on the ‘home’ screen of your Kindle, tap ‘Apps’ at the top of the screen. On the next screen, tap the ‘Store’ button at the top of the screen. When you’re in the Appstore, tap the Kindle’s menu button which is in the middle of the bar at the bottom of the screen and then tap “App Updates’. This will show you a list of apps that you have installed that have updates available. ChefTap should be on that list.

7. Export Recipes (1)

How do I export my recipes out of ChefTap?

You can export your recipes from ChefTap into either plain text or simple HTML.

  1. From the recipe list, tap your device’s Menu button, then Export.
  2. Select whether you would like text or HTML.
  3. Your recipes will be exported into the directory ChefTap/Export.