FAQ & Support

Email support at support@cheftap.com

If you are having problems with ChefTap, please be in touch. We’d be grateful for the feedback and happy to help you out.

If you are having problems with importing from a particular site, please send us a sample link that doesn’t work. This will let us check out the problem before we get back to you.

FAQs

01. Clipping Recipes

How can I clip more recipes and sync more often?

If you have 15 recipes and you haven’t created a ChefTap Basic account yet, open ChefTap to the main recipe list on your device and swipe the screen to the right. Then tap the ‘Register’ button and fill out the the form that follows. After you register for an account, we’ll send you an activation email with a link to click on. Open the email and click the link to activate your account. After you activate your account, sign into the app and you’ll get space for another 85 recipes.

If you have a Basic account and have 100 recipes, you’ll need a ChefTap Pro account to clip more recipes. First, sign into your cheftap.com account. Then, at the top of the screen, click Settings, and then Subscription.  From there, you can follow the instructions to subscribe ChefTap Pro and receive unlimited syncing, unlimited recipes, and more.

What is the easiest way to clip recipes?

From your tablet or phone

When you are surfing the web on your phone or tablet and you find a recipe that you want, you can clip it right from your browser.

iOS

While you are looking at a recipe in your browser:

  1. Tap the Share icon
  2. Select ChefTap from the apps that appear
    Screen Shot 2015-03-15 at 4.10.07 PM
  3. If you don’t see ChefTap, tap on the More icon (you may have to swipe left).
    Screen Shot 2015-03-15 at 4.13.34 PM
  4. Then,enable ChefTap from the list that appears.
    Screen Shot 2015-03-15 at 4.13.47 PM

 

Android

  1. Tap the Menu button on your device
  2. Tap Share.
  3. Select ChefTap.

You can watch this video to learn how to Share from your browser:

From your desktop

If you have a ChefTap Pro account, sign in if you’re not already. Then:

  1. Click the Clip button at the top of the recipe list
  2. Paste in the URL of the recipe and click Clip
  3. The URL will be sent to your device to be clipped

If you use Pinterest, you can also share an entire Pinboard with ChefTap. ChefTap will visit every link on that Pinboard and attempt to clip any recipes it finds.

When I try to share a recipe with ChefTap, ChefTap doesn’t show up as an option.

Sharing from a web browser

ChefTap is designed to accept links shared from web browsers like Chrome, Silk, Safari, and FireFox. If ChefTap doesn’t show up as an option when you try to share from your mobile browser, follow these instructions.

Android / Kindle Fire

You probably need to clear the “Launch by default” settings for your web browser. The process for clearing default apps is slightly different, but the process goes something like this:

  1. From the home screen, swipe down from the top of the screen where the ‘Rotation’, ‘Brightness’, etc. buttons are and tap ‘Settings’.
  2. On the next screen, tap on ‘Applications’
  3. On the next screen, tap on ‘Manage All Applications’ or ‘Downloaded Apps’.
  4. You may see a list of all applications or just the ones you’ve installed. If you don’t see your web browser on the list, look for a dropdown menu at the top of the screen. It might say ‘Third-Party Applications’. Tap on it and choose ‘All Applications’.
  5. Find your web browser on the list and tap on it. On the web browser screen, look for the section labeled ‘Launch by default’ and tap the button that says “Clear defaults”. Make sure the button says “Clear defaults” and not clear anything-else.
  6. After the defaults are cleared, try clipping recipes again.

iOS – iPhone / iPad

While you are looking at a recipe in your browser:

  1. Tap the Share icon
  2. Select ChefTap from the apps that appear
    Screen Shot 2015-03-15 at 4.10.07 PM
  3. If you don’t see ChefTap, tap on the More icon (you may have to swipe left).
    Screen Shot 2015-03-15 at 4.13.34 PM
  4. Then,enable ChefTap from the list that appears.
    Screen Shot 2015-03-15 at 4.13.47 PM

 

Sharing from other apps

Sharing recipes from apps that are not web browsers may or may not work depending on how that app shares information. If ChefTap doesn’t show up as an option as an app to share to, then ChefTap doesn’t know how that app is sharing information. Since we cannot control how or if other apps share information, we can’t support sharing from non-browser apps.

How many recipes can I clip?

If you have a free account, you can clip up to 100 recipes.

If you have a ChefTap Pro account, you can clip as many recipes as will fit on your device.  All of your recipes are stored on your device in addition to our servers. This lets you see your recipes without needing an internet connection. If you’re camping, or in the back of a grocery store, your recipes are always with you.

Which recipe sites can I clip from?

You can import recipes from any recipe site or blog that is in English. Here are some tips:

  • The recipes that clip the best are the ones that look like, well, recipes. That is, it works best if there is a list of ingredients and instructions. Recipes (like this one) that are more like stories, with a lot of conversational text, might not import as cleanly. You can still clip those recipes, but you may have to clean them up a bit.
  • Make sure that the ingredients and steps are on the same page.
  • If you find that your recipe is missing a lot of steps or ingredients, here are some things to try:
    • If there is a print version of the recipe, try clipping that instead.
    • If you are on a mobile site, see if you can find the same recipe on the desktop version of the site.
  • If you are looking at a recipe that requires you to be signed in, ChefTap will not be able to clip it from a mobile browser. For security reasons, your browser will not share your login credentials with another app (and that’s a good thing). For ‘members only’ sites, use ChefTap’s in-app browser. To open the in-app browser, tap the green (+) button on the main recipe list.

Can I clip recipes from other apps?

At present, we only officially support clipping from your mobile browser. Importing from some native Android/iOS apps may work. However, since we do not have control over how other apps share content, we can’t make those other apps work with ChefTap. If an app is unable to share content with ChefTap, contact the developer of that app and ask them to support sharing to ChefTap.

Adding your own recipes

There are two ways to add your own recipes:

  • Add them manually from your desktop.
  • Import them using the ChefTap Recipe Recognizer from your device (Android only)

 

From your desktop:

  1. Go to the recipe list.
  2. Click New at the top of the screen
  3. Type or copy/paste your recipe into the recipe form.
  4. Click Save.

 

From your Android device:

  1. Save each of your recipes as a plain text (.txt) file. Don’t worry about having any special format — your recipes will be imported using the same artificial intelligence network that we use with some web sites.
  2. Attach your device to your computer.  Copy your .txt files into the directory ChefTap/Import.
  3. Disconnect your device from your computer.
  4. Start ChefTap. ChefTap will try to import any .txt file that it finds in the ChefTap/Import directory.  After each file is imported, it will be deleted, so make sure that you have a copy.

Why can’t ChefTap clip recipes in languages other than English?

ChefTap does work with some sites that are not in English, as long as the ingredients and steps are identified using microformatting. We use our artificial-intelligence-based Recipe Recognizer for sites that don’t use microformatting, as well as for plain text. At present, the Recipe Recognizer only works in English. (In fact, we had to specially train it to recognize British and Australian English in addition to American English.)

ChefTap doesn’t work very well with my favorite web site. Can you fix it?

Please do email us if you have a site that doesn’t work well. Often, if we fix problems with one site, it results in better clipping from other sites. So, please let us know.

Before you contact us, you can try these tips:

  • The recipes that clip the best are the ones that look like, well, recipes. That is, it works best if there is a list of ingredients and instructions. Recipes (like this one) that are more like stories, with a lot of conversational text, might not import as cleanly. You can still clip those recipes, but you may have to clean them up a bit.
  • Make sure that the ingredients and steps are on the same page.
  • If you find that your recipe is missing a lot of steps or ingredients, here are some things to try:
    • If there is a print version of the recipe, try clipping that instead.
    • If you are on a mobile site, see if you can find the same recipe on the desktop version of the site.
  • If you are looking at a recipe that requires you to be signed in, ChefTap will not be able to clip it from a mobile browser. For security reasons, your browser will not share your login credentials with another app (and that’s a good thing). For ‘members only’ sites, use ChefTap’s in-app browser. To open the in-app browser, tap the green (+) button on the main recipe list.

When I try to share a recipe to ChefTap, nothing happens.

  • If you are looking at a recipe that requires you to be signed in, you’ll need to import that recipe from ChefTap’s internal browser. From the main recipe list, tap the ‘+’ button, then ‘Open a browser’. Using the ChefTap browser, navigate to the site you want to import from, sign in, find the recipe you want to import and tap the ‘Import’ button.
  • If you already have a recipe, ChefTap won’t import it a second time. If nothing happens when you try to import, double-check that you don’t already have the recipe.
  • If you are new to importing recipes, you might want to watch this two-minute video to see how to import recipes from your browser. If you’re following the instructions in the video and it still doesn’t work, let us know, and we’d be happy to help.

 

Web clipping isn’t sending links to my iOs device

Clipping recipes via the website uses push notifications to send links to your device. If you’ve denied ChefTap the right to receive push notifications, you won’t be able to clip via the website.

To enable push notifications for ChefTap, open the system settings app on your device, scroll down to ‘ChefTap’ and tap on it. On the next screen, tap ‘Notifications’ and make sure ‘Allow Notifications’ is in the ‘on’ position. Then sync ChefTap on your device and try web clipping again.

What happens if there are mistakes in a clipped recipe?

We recommend that you watch this video to learn about clipping and how to address any errors that occur.

How do I edit the title of a recipe?

On the website:

Open the recipe you’d like to edit and click the link labeled ‘Edit’ near the top of the page. On the next page, change the title to what you’d like it to be and click the green ‘Save’ button.

 

In the app:

Open the recipe you’d like to edit and tap on the title of the recipe. Choose how you’d like to edit the title in the dialog box that pops up.

Importing ‘recipe boxes’ from AllRecipes and Epicurious (Android)

ChefTap for Android can import your saved recipes from AllRecipes and Epicurious.

  • To start the import, tap the green (+) button, then ‘Import recipe box’
  • Tap the account type that you want to import, either allrecipes.com, allrecipes.co.uk, or epicurious.com
  • Follow the instructions to allow ChefTap to sign into your account and clip your saved recipes

ZipList Importing (Android)

If you’ve been left stranded by the closure of ZIpList, we can get you up and running again. Everyone’s ZipList recipes have been moved to an epicurious.com recipe box. To get your recipes into ChefTap, do the following (Android):

  1. Get the latest version of ChefTap and open it.
  2. On the main recipe list, tap the ‘+’ icon at the top of the screen.
  3. Tap on ‘Import recipe box’.
  4. Tap ‘Epicurious.com’.
  5. Enter your ZipList username and password and then tap the ‘√’ (checkmark) icon at the top of the screen.
  6. ChefTap will sign into your ZipList account on epicurious.com and fetch your entire recipe list. This process can take a while so be patient.
  7. Once ChefTap is finished fetching your recipe list, it will start importing all of your recipes into the app.

ZipList didn’t always import the entire recipe into your recipe box so ChefTap will follow the link to the original recipe and import that. When ChefTap is finished importing, you’ll have your own copy of every recipe in your ZipList account.

Import an entire pinboard from Pinterest

You can import an entire Pinterest pinboard (such as this).  ChefTap will follow every link on the board and import any recipes that it finds.

Here are some tips for importing a pinboard:

  • Try to be sure that all pins are recipes, and not just pictures of food. Some people have a specific pinboard that they use for collecting recipes for ChefTap.
  • As with any import, each pin should have only one recipe per page, with ingredients and steps on same page.
  • If you add more pins to your board, you can re-import without any duplicates. ChefTap will still scan all of the URLs, but if you already have a URL, the recipe will not be re-imported.
  • Task killers will often cause imports to fail.

iOS

  1. From the recipe list, tap the + icon in the lower right corner to open ChefTap’s browser.
  2. Make sure that you are signed into Pinterest.
  3. If the site asks you to use the Pinterest app, don’t accept. Click Stay in Browser.
  4. Navigate to the pinboard that you want, then tap Import in the upper right corner. Screen Shot 2015-03-15 at 3.31.10 PM

Android

  1. Open the pinboard you’d like to import in the Pinterest app and tap the ‘share’ button.
    pinbordshare
  2. Tap ‘ChefTap’ from the list of apps that appear. If ChefTap isn’t on the list, tap ‘More…’.
    applist
  3. ChefTap will open the pinboard in it’s internal web browser. In order for ChefTap to ‘see’ all of the pins on a pinboard, you’ll need to sign into Pinterest. Tap the ‘Log In’ button to sign into Pinterest.
    pinterestlogin
  4. Once you’re signed into the Pinterest website, tap ‘CLIP’ at the top of the screen and ChefTap will begin to gather the pins on that pinboard. Gathering pins on a pinboard can take a long time, especially if there a re a lot of pins on the board. ChefTap is working on clipping dozens or even hundreds of recipes which is a big job. If you tap the ‘Cancel’ button in the ‘Clipping’ progress section, ChefTap won’t get all of the pins on the board.
    pinterestimportprogress
  5. Once ChefTap is finished gathering all of the pins on the pinboard, it will begin clipping the recipes on all of the pins. clipprogressChefTap will do this in the background so you can do other things while it works.Note: Many Android devices turn off the internet connection when the device’s screen turns off. If this happens, ChefTap will pause clipping until the device is connected again. To avoid this, you can open a recipe to keep the screen on so ChefTap can keep working. You’ll probably want to plug your device into a charger while this is going on.

 

I imported a Pinterest board but not all of the recipes came in.

There are several reasons why a pin might not import:

  • Make sure that there is only one recipe on each page. If you pin the front page of a blog, for example, there might be several recipes on a single page, and ChefTap will not be able to import it.
  • Make sure there is actually a recipe on the pin! Sometimes, a pin might just be a picture and description of the dish, or a gallery of pictures.
  • Check that the recipe is still there. Sometimes, when you click on a pin, you might see that the original site has taken the recipe down, resulting in a Not Found (404) error.
  • If a recipe was pinned through a third party service, such as Pinerly, ChefTap might not be able to reach the original site.
  • The ad networks on some recipe sites use tracking software that can confuse ChefTap. Sometime, trying the same pin later on might fix the problem.

When I import from Pinterest, there are recipes imported that I didn’t want.

Check the pins on your pinboard to see if any of the pins lead to other pinboards. If any of your pins lead to other pinboards, ChefTap will also import all of the recipes on that pinboard.

View category→

02. Importing from Pinterest

Import an entire pinboard from Pinterest

You can import an entire Pinterest pinboard (such as this).  ChefTap will follow every link on the board and import any recipes that it finds.

Here are some tips for importing a pinboard:

  • Try to be sure that all pins are recipes, and not just pictures of food. Some people have a specific pinboard that they use for collecting recipes for ChefTap.
  • As with any import, each pin should have only one recipe per page, with ingredients and steps on same page.
  • If you add more pins to your board, you can re-import without any duplicates. ChefTap will still scan all of the URLs, but if you already have a URL, the recipe will not be re-imported.
  • Task killers will often cause imports to fail.

iOS

  1. From the recipe list, tap the + icon in the lower right corner to open ChefTap’s browser.
  2. Make sure that you are signed into Pinterest.
  3. If the site asks you to use the Pinterest app, don’t accept. Click Stay in Browser.
  4. Navigate to the pinboard that you want, then tap Import in the upper right corner. Screen Shot 2015-03-15 at 3.31.10 PM

Android

  1. Open the pinboard you’d like to import in the Pinterest app and tap the ‘share’ button.
    pinbordshare
  2. Tap ‘ChefTap’ from the list of apps that appear. If ChefTap isn’t on the list, tap ‘More…’.
    applist
  3. ChefTap will open the pinboard in it’s internal web browser. In order for ChefTap to ‘see’ all of the pins on a pinboard, you’ll need to sign into Pinterest. Tap the ‘Log In’ button to sign into Pinterest.
    pinterestlogin
  4. Once you’re signed into the Pinterest website, tap ‘CLIP’ at the top of the screen and ChefTap will begin to gather the pins on that pinboard. Gathering pins on a pinboard can take a long time, especially if there a re a lot of pins on the board. ChefTap is working on clipping dozens or even hundreds of recipes which is a big job. If you tap the ‘Cancel’ button in the ‘Clipping’ progress section, ChefTap won’t get all of the pins on the board.
    pinterestimportprogress
  5. Once ChefTap is finished gathering all of the pins on the pinboard, it will begin clipping the recipes on all of the pins. clipprogressChefTap will do this in the background so you can do other things while it works.Note: Many Android devices turn off the internet connection when the device’s screen turns off. If this happens, ChefTap will pause clipping until the device is connected again. To avoid this, you can open a recipe to keep the screen on so ChefTap can keep working. You’ll probably want to plug your device into a charger while this is going on.

 

I imported a Pinterest board but not all of the recipes came in.

There are several reasons why a pin might not import:

  • Make sure that there is only one recipe on each page. If you pin the front page of a blog, for example, there might be several recipes on a single page, and ChefTap will not be able to import it.
  • Make sure there is actually a recipe on the pin! Sometimes, a pin might just be a picture and description of the dish, or a gallery of pictures.
  • Check that the recipe is still there. Sometimes, when you click on a pin, you might see that the original site has taken the recipe down, resulting in a Not Found (404) error.
  • If a recipe was pinned through a third party service, such as Pinerly, ChefTap might not be able to reach the original site.
  • The ad networks on some recipe sites use tracking software that can confuse ChefTap. Sometime, trying the same pin later on might fix the problem.

When I import from Pinterest, there are recipes imported that I didn’t want.

Check the pins on your pinboard to see if any of the pins lead to other pinboards. If any of your pins lead to other pinboards, ChefTap will also import all of the recipes on that pinboard.

View category→

03. Grocery Lists (Android)

How do I add a new grocery list?

Open the slide out menu in the app and tap ‘Shopping Lists’.
slideout_shopping_lists
On the Shopping Lists screen, tap the green ‘Add’ button.
floating_action_button
Enter the name of your new list and then tap ‘OK’.

How do I add items to a grocery list?

There are several ways to add items to your grocery lists.

  • Type the name of the product at the top of the grocery list
    grocery_list_add_item
    Tap ‘Add Item’ and begin typing. ChefTap will suggest products based on what you’ve entered. To add an item from your Staples list. To add an item from your Item History list, tap the clock icon. To add an item from your Favorites list, tap the heart icon.
  • Add all of the ingredients from a recipe
    ChefTap can add all of the ingredients from a recipe you’ve clipped to a grocery list. Click here to learn how.
  • Add a single ingredient from a recipe
    While you have a recipe open in the app, tap the ingredient you’d like to add to a grocery list, then tap the ‘Shop’ button in the dialog that pops up.
  • Add items from your Staples or Favorites list
    Use your Staples or Favorites list to jump-start your grocery list for the week. Click here to learn how.
  • Add items you’ve bought before
    You can add items from your Item History list. Click here to learn how.

How do I reorder items in a grocery list?

To reorder items on your grocery list, tap and hold the ‘grabber’ to the right of the name of the item.
grabber_highlight
When the background of the item turns green, drag it to where you’d like it.

How do I clear checked items from a grocery list?

You can remove the items that you’ve checked on a grocery list by tapping the ‘Empty basket’ icon.
empty_basket_button
ChefTap will remove all of the items on your list that are checked and leave any unchecked items on your list.

To remove all items on a list, click here.

How do I clear a grocery list?

To remove all items from a grocery list, open it and tap the action overflow icon…
action_overflow_green
… then tap ‘Clear List’.

How do I rename a grocery list?

To rename a grocery list, open it and tap the action overflow icon…
action_overflow_green
… then tap ‘Rename List’.

How do I delete a grocery list?

To delete a grocery list completely, open it and tap the action overflow icon…
action_overflow_green
… then tap ‘Delete List’.

How do I add a recipe to a grocery list?

Open the recipe you’d like to add to a list and tap the ‘Shop’ button at the top of the recipe.

ChefTap will read each ingredient and make a list out of them. ChefTap will then display a list of items you need from the store. Any items that are on your Staples list will be unchecked by default so you don’t end up with things like ‘warm water’ on your list.
listconfirmation

To change which list the items should go to, tap the list name to the right of the ‘ADD TO:’ button. Tap ‘Add a new store’ to create a new grocery list.
listdropdown

If you see anything that isn’t on the Staples list that should be, tap the ‘Staples’ button to the right of the item.
staplesbutton

When you’re finished reviewing the items, tap ‘DONE’ to add them to the list.

How do I split a recipe between two or more lists?

If you haven’t learned how to add a recipe to a single list, click here. To split a recipe between two or more  grocery lists, tap the ‘Shop’ button in the recipe you’d like to add to your lists. Then check the items you’d like to add to a list and tap the ‘ADD TO:’ button. The checked items will be added to the selected list. The unchecked items will remain on the screen. Select another list, check the items you’d like to add to that list and tap ‘DONE’ if you’re finished or tap ‘ADD TO:’ if you’d like to add more items to yet another list.

How do I use the Staples list?

Add items you usually have on hand to the Staples list. Items on your staples list won’t be automatically checked when you add a recipe to a list. The staples list allows you to keep track of how much of each item you have.
stapleguages
To set the level, tap on the gauge to the right of the item and set the level in the dialog that pops up.
setstaplelevel

You can set the level for a staple anywhere you see the gauge icon, including when you’re adding a recipe to a list.

 

How do I add items to the Staples list?

There are several ways you can add items to your Staples list.

  • Type the name of the product at the top of the Staples list
    staplesadditem
    Tap ‘Add Item’ and begin typing. ChefTap will suggest products based on what you’ve entered. To add an item from your history list, tap the clock icon. To add a staple from the items on your Favorites list, tap the heart icon.
  • From an item on one of your grocery lists 
    Tap on the item in your grocery list that you’d like to add to Staples to expand it. Then tap the salt shaker icon in the toolbar.
    staples_add_from_list
  • From the Favorites or History list
    Check the items you’d like to add to staples and then tap the salt shaker icon at the top of the screen.
    staple_add_from_history
  • When you add a recipe to a grocery list
    Click here to learn how.

How do I add staples or favorites to a grocery list?

You can add staples or favorites to a grocery list by checking the items you want to add from the Staples or Favorites list and then tapping the ‘Add To…’ menu option. On devices with smaller screens, you’ll need to tap the action overflow icon.
product_add_to_list
Then tap ‘Add To…’.

On larger screen devices, tap the ‘Add To…’ icon.
add_to_button

Why are there duplicates on my Staples list?

Some items have different spellings for the same product. This is so these alternate spellings will remain unchecked when you add a recipe to a grocery list.

If you’d prefer not to see these alternate spellings, you can hide them. Tap the items you’d like to hide, tap the action overflow icon…
action_overflow_brown
.
..then tap ‘Hide selected’.

To show hidden items, first make sure there are no items checked, then tap the action overflow icon…
action_overflow_green
.
.. then tap ‘Show Hidden’. Repeat and tap ‘Hide Hidden’ to hide the items that you’ve hidden. When shown, the names of hidden items are displayed in gray text.

You can also delete the alternate spellings from the Staples list, but ChefTap will automatically check those spellings when you add a recipe to a grocery list.

How do I use the Favorites list?

Add items that you purchase frequently to your Favorites list like milk, bread, and eggs. Then when you’re putting your grocery list together, use the Favorites list to quickly add these items to your list.

How do I add items to the Favorites list?

There are several ways you can add items to your Staples list.

  • Typing the name of the product at the top of the Favorites list
    favorites_add_item
    Tap ‘Add Item’ and begin typing. ChefTap will suggest products based on what you’ve entered. To add an item from your history list, tap the clock icon. To add a favorite from the items on your Staples list, tap the salt shaker icon.
  • From an item on one of your grocery lists
    Tap on the item in your grocery list that you’d like to add to Favorites to expand it. Then tap the heart icon in the toolbar.
    favorites_add_from_list
  • From the Staples or History list
    Check the items you’d like to add to staples and then tap the heart icon at the top of the screen.
    history_add_favorites

How do I delete items on the Staples or Favorites lists?

From either list, tap the items you’d like to remove and tap the trash can icon at the top of the screen.
trash_icon

How do I add items I’ve used before to a grocery list?

You can add items you’ve used before from the Item History list. Check the items you’d like to add and tap the ‘Add To…’ button.
history_add_to_list

View category→

04. Syncing

How can I clip more recipes and sync more often?

If you have 15 recipes and you haven’t created a ChefTap Basic account yet, open ChefTap to the main recipe list on your device and swipe the screen to the right. Then tap the ‘Register’ button and fill out the the form that follows. After you register for an account, we’ll send you an activation email with a link to click on. Open the email and click the link to activate your account. After you activate your account, sign into the app and you’ll get space for another 85 recipes.

If you have a Basic account and have 100 recipes, you’ll need a ChefTap Pro account to clip more recipes. First, sign into your cheftap.com account. Then, at the top of the screen, click Settings, and then Subscription.  From there, you can follow the instructions to subscribe ChefTap Pro and receive unlimited syncing, unlimited recipes, and more.

How do I reset my password?

You can reset your password by following this link and filling out the form on that page. We’ll send you an email with a link to reset your password. If the link we send you does not work from your mobile device, try clicking it on a desktop/laptop computer.

How do I change my email address?

To change your registered email address, first sign into your cheftap.com account by clicking here. After you’ve signed into your account, click ‘Settings’ at the top of the page.

On the Settings page, enter your password in the text box at the top of the screen and then enter your new email address in the line below that. Then click ‘Save Changes’.

How do I add a new device?

  1. In the ChefTap app, open your pullout menu by swiping the screen to the right and then tap on the Sign In button.
    Note (Android): If you don’t see the Sign In button, you may not have the required version of Android.
  2. If you have just installed ChefTap, delete the five starter recipes.
  3. Use your same username and password to sign in on all of your devices, as well as at cheftap.com. If you’ve forgotten your password, click here.
  4. If you have a lot of recipes, it will take a while to download all of your recipes. Your device must stay connected to the internet while recipes download. To keep your device awake, leave a recipe open while your recipes download.

 

How do I set up an account?

Use the app to set up accounts. At present, this can’t be done from the website.

  1. Open the ChefTap app and swipe your recipe list to the right.
  2. On the pullout menu, tap the green Register button.
  3. Complete the form to set up an account.
  4. We will send you an activation email. Click on the link in the email to activate your account.
  5. In the ChefTap app, open your pullout menu and tap on the Sign In button.
  6. Use your same username and password to sign in on all of your devices, as well as at cheftap.com. If you’ve forgotten your password, click here.

 

What if I have the same recipe on two devices and I sync?

If you have added the same recipe to two devices independently, you can sync your devices without ending up with multiple copies.

  • If a duplicate recipe is detected, the server’s version is used. A recipe is considered a duplicate only if the text of the recipe is identical to one on the server.
  • If you’ve tweaked a recipe on one device and not the other, then you will end up with two versions of the same recipe. We decided to err on the side of not losing data.
  • In general, if there’s a change of a recipe on the device and the server, the server wins and the changes on the device are overwritten.

 

What are the device and browser requirements?

Android
Your device(s) must be running Android version 4.0.3 (Ice Cream Sandwich) to use syncing.  First-generation Kindle Fires are not supported, because they run an older version of Android.

If you have an older version of Android, you will be able to keep an older version of ChefTap that does not allow syncing.

iOS

You must have iOS 8 or greater to use ChefTap.

Browsers
We support the following browsers:

  • Chrome
  • Safari
  • Firefox
  • Internet Explorer 9 and greater

Upgrading your browser is free.  You can see options for upgrading at Browse Happy.

 

When I sync recipes, the sync doesn’t complete.

The most common reason that syncs do not complete is that the internet connection is lost during the sync. Some devices will turn off WiFi when the device goes to sleep. You might also lose your connection if you are using a mobile hotspot.

You can keep your device from sleeping during a sync by opening a recipe. By default, your device will stay awake while you are viewing a recipe.

How do I sync between my devices and the website?

First, you will need a ChefTap account:

  1. Set up an account from your device. Open the slide-out menu and tap Register.
  2. Fill out the New Account form.
  3. You will receive an activation email at the email address that you provide.  Click on the link in the email to activate your account.
  4. Log into your new account on all of your devices. Open the slide-out menu and tap Log In. If you’ve forgotten your password, click here.

 

Sync your Recipes:

  • If you have a free account, you can sync your devices with the website once a week.
  • If you have a ChefTap Pro account, you can sync as often as you like. In addition, changes to your recipes will automatically be pushed out to all of your devices.

From your device:
Open the slideout menu and tap Sync.

From your desktop:
If you have a Pro account, you can click the Sync button at the top of the recipe list.
Sync button

 

How does device syncing work with a free account?

With a free account, you can sync your device with the web site once a week.

If you have two devices, you can sync each of them with the website once a week. Changes are not automatically pushed out to all of your devices — that’s a Pro feature.

However, if you sync your devices with the web site, your recipes will eventually make it out to all of your devices. For example, if you sync your phone with the website, your phone recipes will be on the website. Then, when you sync your tablet with the website, the recipes from your phone will make their way to your tablet.

If you have a Pro account, you can sync your devices with the website as often as you like. Changes are then pushed out to all of your devices.

I did a sync and there are different recipes on my devices and web account.

If you have a free account, you can sync each device with the website once a week.  Changes are not automatically pushed out to all devices — that’s a Pro feature.

If you sync two devices with the website, all of your recipes will be on the website.  Recipes will find their way to other devices the next time you sync with the website.

You should also make sure you don’t have a current search running. If you’re running ChefTap on iOS, look for the funnel icon at the top of the recipe list that looks like this:

ios-filter

 

 

Tap this button and then tap ‘Clear All’ button to clear the search and display all of your recipes.

 

If you’re using ChefTap on an Android, Kindle Fire, or Nook HD, the search bar will look like this:

filter

To clear the search, tap the large white X on the right-hand side of the search bar to clear the search and display all of your recipes.

 

View category→

05. Organizing Your Recipes

Follow multiple recipes at the same time

When you need to follow more than one recipe while you’re cooking in the kitchen, ChefTap’s Make list has you covered. The Make list lets you quickly switch between any of the recipes on the list so you can stay in control in the kitchen. Here’s how to add recipes to your Make list:

Adding recipes to the Make list

  1. Open the recipe you’d like to add to the Make list and tap the ‘Make’ button.
  2. When you add a recipe to the Make list, a mixing bowl icon appears at the top of the screen. Tap it to see the recipes on your Make list

Switching between recipes on the Make list:

  1. Tap the mixing bowl icon at the top of the screen from either the main recipe list or an open recipe.
  2. Tap the recipe on the pop up menu that you’d like to switch to.

Removing a recipe from the Make list:

  1. Open the recipe you’d like to remove and tap the ‘Done’ button. This will remove it from the Make list.

Printing Recipes

To print a recipe, sign into your cheftp.com account and click on a recipe to open it.

Screen Shot 2015-12-07 at 8.30.41 AM

Click the Print link near the top of the recipe.

Duplicating a recipe

Open up the recipe you want to experiment on and tap the ‘duplicate’ icon at the top of the screen. ChefTap will create a copy of the original recipe and add the current date and time to the title so you know when you made the changes.

duplicaterecipe

Sorting Recipes

Android

  1. Open ChefTap to the main recipe list.
  2. Tap the drop-down menu in the upper left-hand corner of the screen that reads “Recipes (# of recipes)”.
  3. Tap one of the sort options in the menu that pops up.

Apple iOS

  1. Open ChefTap to the main recipe list.
  2. Tap the sort icon icon_sort@2x
  3. Tap one of the sort options in the menu that pops up.

Web

  1. Go to your recipe list on cheftap.com.
  2. Click the drop-down menu in the upper left-hand corner of the page under the green text that displays your recipe count.
  3. Click the sort order you’d like from the list of options.

Setting the main picture

ChefTap allows multiple pictures for each recipe. To set the main picture that is displayed in the recipe list and when you open the recipe, do the following.

To set the main picture:

  1. Open the recipe in the app and tap on the picture (Android) or the camera icon (Apple iOS) to enter the photo gallery for that recipe.
  2. Swipe to the picture that you want to make the main picture.
  3. Tap the check mark icon at the bottom of the picture to make it the main picture.

Adding Pictures

To add a picture:

  1. Open the recipe in the app and tap on the picture (Android) or the camera icon (Apple iOS) to enter the photo gallery for that recipe.
  2. Tap the camera icon (Android) or the + icon (Apple iOS) in the upper right corner to add a picture.
  3. Choose whether you want to add a picture from your gallery/camera roll, take a new picture, or download more pictures from the original web page.
  4. Add the picture from the source you chose in the previous step.
  5. The next time you sync with the website, the picture will be added to the recipe on the web site.

Delete Pictures

You can delete pictures using the app. At present, the website does not allow pictures to be deleted.

To delete a picture:

  1. Open the recipe in the app and tap on the picture (Android) or the camera icon (Apple iOS) to enter the photo gallery for that recipe.
  2. Swipe to the picture that you want to delete.
  3. Tap the trash can icon in the upper right corner to delete the picture.
  4. The next time you sync with the website, the picture will be deleted from the web site.

Tag / Categorize Recipes

Apple iOS

      • Tag several recipes at once (e.g., tag several recipes as Dinner)
        1. From the recipe list, tap Select.
        2. Select the recipes that you want to tag, then tap Tag.
        3. Tap on the tags that you want to apply to your selected recipes, then Done.
      • From inside a recipe, tap the down arrow iconicon, then the tags line.

Android

      • To see your recipe tags, swipe right on the recipe list to open the pullout menu. Tap on any tag to display recipes with that tag.
      • To tag recipes one at a time, tap Tag Your Recipes.
      • To apply a single tag to several recipes, tap Edit Tags.
      • To tag a single recipe:
        • Long press on a recipe in the recipe list, then tap Add Tags.
        • When looking at a recipe, tap on Notes and Details, then tap Tags.

From the website

While you are looking at a recipe, click on the Tags button near the top of the page. Select the tags that you want, and then click Done.

Deleting Tags

To remove a tag from a recipe:

Apple iOS

  1. From inside a recipe, tap the down arrow icon icon, then the tags line.
  2. Uncheck the tags you want to remove from the recipe.

Android

  1. When looking at a recipe, tap on Notes and Details, then tap Tags.
  2. Uncheck the tags you want to remove from the recipe.

 

To delete a tag completely:

This will permanently delete the tag from your list of tags and remove it from all recipes that have that tag. This cannot be undone.

  1. To see your recipe tags, swipe right on the recipe list to open the pullout menu.
  2. Tap Edit Tags.
  3. Tap the tag that you’d like to delete permanently and then tap Delete

Can I add sub-categories/tags?

Yes, by tagging recipes with multiple tags, you can filter your recipes based on more than one tag.

For instance, if you had the tag ‘Main Dishes’ and ‘Beef’ and all of your main dishes that feature beef are tagged with those two tags, you can first choose to see recipes tagged with ‘Main Dishes’. To see your recipe tags, swipe right on the recipe list to open the pullout menu. Tap on any tag to display recipes with that tag. You can then add tags like ‘Beef’ to the filter to narrow down the search so that ChefTap only shows main dishes that feature beef.

Here’s how to add additional tags to a filter:

Android

When your recipe list is already being filtered by one tag, ChefTap will have a dark green bar at the top of the screen with the selected tag. To the left of that dark green bar, there is an ‘add tag’ icon. Tap it to add more tags to the filter.

Apple iOS

To add more tags to the filter, swipe right on the recipe list to open the pullout menu. Tap on any tag to to add or remove it from the tag filter. Then, at the top of the list of tags in the pullout menu, tap “with all tags” to make ChefTap show only recipes that have all of the selected tags.

Delete Recipes

iOS

  • From the recipe list:
    1. On an iPhone, pull the screen down slightly to expose the green bar at the bottom of the screen.
    2. Tap Select.
    3. Select the recipes that you want to delete.
    4. Tap the Delete icon.
  • On an iPhone, pull the screen down slightly to expose the green bar at the bottom of the screen.
  • From inside a recipe: Tap the Delete icon.

Android

  • To delete a single recipe, long-press on it from the recipe list and select Delete.
  • From inside the recipe, tap the device’s Menu button, then Delete.
  • If you want to delete several recipes at once, go to the recipe list and tap the device’s Menu button, then Delete Recipes. Checkboxes will appear on the right side of each recipe. Check the ones that you want to delete, then Delete Selected in the upper right corner.

From your desktop

  1. Go to the recipe list and select the list view
  2. Click the X in the upper right corner of the recipe
View category→

06. Subscription

The subscription form won’t allow me to subscribe or update my payment information

In order to subscribe or change your payment information, you must be using a web browser that has Javascript enabled. If you’re using an ad blocker, disable it before attempting to update your information. Some mobile browsers do not support the security features that we require or they route traffic through third-party servers to minimize data usage which ChefTap will also reject. If the subscription form does not work with your mobile browser, try updating your information on a laptop/desktop. To learn how to enable javascript for your browser, click here.

How do I update my payment information?

First, sign into your account at cheftap.com. Then at the top of the screen, click Settings, and then Subscription.  From there, you can update your payment information in the form displayed.

If you’re having trouble updating your subscription information from your mobile device, try updating it from a desktop/laptop computer. The subscription update form requires a web browser with javascript enabled. To learn how to enable javascript for your browser, click here.

Is my credit card information secure?

Payments are completely secure. ChefTap does not handle payments, and your credit card information is never stored on our servers. We use stripe (stripe.com) for all of our transactions. One of the reasons we chose stripe is because they are obsessed with security.  They take the payment information over their HTTPS connection, process the charge and then give us a customer ID that we can use to handle support issues. We never even see your credit card information.
In addition, our entire site is protected with an SSL certificate. If you go to any page that has your recipes or personal information, you will see the familiar lock icon that indicates that the site is protected.SSL

Can I get a refund?

If you subscribe through our website, yes. If you’re not satisfied for any reason, you can get a refund.  First, sign into your account at cheftap.com. Then at the top of the screen, click Settings, and then Subscription.  From there, you can follow the instructions to request a refund.

If you subscribed via iTunes, we can’t offer a refund because Apple does not allow refunds.

 

What happens if I cancel my Pro subscription?

If you cancel your Pro subscription or choose not to renew, your account will revert back to a Basic account. All of your recipes will stay in your account and in the app, but if you’re over the 100 recipe limit, you won’t be able to add any more recipes to your collection. People with active Pro subscriptions are locked into their current rate. If you re-subscribe, your rate may change. If the subscription price has increased, your new rate will be the increased price.

How do I delete my account?

Pro Accounts

ChefTap Pro accounts cannot be deleted while active. To delete a Pro account, first get a refund following the instructions here. Once your account is back to a Basic account, follow the instructions below.

Basic Accounts

At the top of the screen, click Settings, and then ‘Delete Account’.  From there, you can follow the instructions to delete your account. Note: Deleting an account deletes all recipes and tags for that account permanently. Deleting an account cannot be undone.

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07. Support

How do I get help?

You can get technical support by clicking this link.

How do I send log files?

Android:

You can send your log files to us by opening ChefTap (the app) to the main recipe list and tapping the menu button, then ‘Feedback’, then ‘Send log files’. Choose your email app if asked. Then tap the ‘send’ button on the email that pops up.

iOS:

You can send your log files to us by opening ChefTap (the app) to the main recipe list and tapping the button with three dots on it at the top of the screen, then ‘Contact Support’. An email will pop up with the log files attached. Tap the ‘send’ button on the email.

How can I update my app?

Android
You may have seen a message in ChefTap telling you that you need to update your app. You can upgrade to the new version by going to the app market you downloaded ChefTap from, either Google Play Store or Amazon Appstore and then going to the list of available updates. From either app market, tap your device’s menu key and then “My Apps”. You’ll be able to see a list of apps that have an update available.

Even if you think you downloaded ChefTap from the Google Play Store, open the Amazon Appstore if you have it and check for ChefTap updates. The Amazon Appstore is pretty bad at notifying people about updates. If the Amazon Appstore doesn’t show that an update is available, you’ll need to clear the Appstore app’s cache. To do that, open the settings app on your phone and go to your list of installed apps. Find the Amazon Appstore and tap on it. Then either scroll down to the button that says “Clear Cache” or if it’s not there, tap on the item that says “Storage’. From the “Storage” screen, tap “Clear Cache“.

Kindle Fire instructions: If you’re using ChefTap on your Kindle Fire, then on the ‘home’ screen of your Kindle, tap ‘Apps’ at the top of the screen. On the next screen, tap the ‘Store’ button at the top of the screen. When you’re in the Appstore, tap the Kindle’s menu button which is in the middle of the bar at the bottom of the screen and then tap “App Updates’. This will show you a list of apps that you have installed that have updates available. ChefTap should be on that list.

You can also try clearing the cache for the Appstore. Each model of Kindle Fire is slightly different, but the process is something like this. Go into the system settings and find ‘Applications’. Then find the list of ‘All Applications’ (as opposed to ‘Third-Party’ applications). The scroll down to ‘Appstore’ and tap on it. Then find the button labeled ‘Clear Cache’ and tap it. Then relaunch the Appstore. Clearing the cache forces the Appstore to check with the Amazon servers for updates.

The new version is available on both the Google Play Store and the Amazon Appstore. If your device doesn’t let you update ChefTap, turn your device completely off by holding down the power button for several seconds and then turning it back on.

iOS
To update ChefTap on iOS, open the App Store app on your device and tap on “Updates”.  Scroll down until you see ChefTap and tap the button labeled “Update”.

View category→

08. Sharing and Exporting Recipes

How do I email a recipe?

Open ChefTap on your device, then open the recipe you’d like to email to someone.

Android

Tap the share icon at the top of the screen

share-icon

A dialog will pop up that lets you choose which app to send the recipe to. Tap your email app and then tap the button labeled “Just Once” to open your email app with the recipe in the body of the email.

Android didn’t let me choose an app

If you tap the share icon and Android doesn’t let you choose an app, but automatically opens some other app, that means that at some point, you’ve set that app to open every time you share from ChefTap. To undo that, open the system settings app on your device and find your application manager. Open the app settings for ChefTap.

2015-04-02 19.56.37

Scroll down to the section labeled ‘Launch by default’ and then tap the button labeled “Clear defaults”. This will cause ChefTap to pop up a dialog when you tap the share button in a recipe. Remember to tap the “Just Once” button when sharing.

iOS

Tap the share icon in the toolbar or at the top of the screen if you’re running ChefTap on an iPad.

 

 

Screen Shot 2015-04-02 at 4.12.08 PM

 

Then tap the mail icon in the dialog that pops up.

Screen Shot 2015-04-02 at 4.12.36 PM

 

 

How do I export my recipes out of ChefTap?

You can export your recipes from ChefTap into either plain text or simple HTML.

Note: If you are switching devices, don’t use the Export function. Just sign in to the app on your new device and tap Sync. All recipes that you have on the site will be downloaded.

Android:

  1. From the recipe list, tap your device’s Menu button, then Export.
  2. Select whether you would like text or HTML.
  3. Your recipes will be exported into the directory ChefTap/Export.

Apple iOS:

  1. From the recipe list, tap the Menu button in the upper right corner, then Export Recipes.
  2. Confirm that you would like to export your recipes.
  3. Select whether you would like text or HTML.
  4. Your exported recipes will be put into a .zip file.  You will see an option to share this file with other apps. To email the .zip file to yourself, select the Mail app.

 

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09. Feature Requests

Can you add a grocery list generator?

Yes! A grocery list generator is available for Android/ Kindle Fire now and soon for iOS.

Can you make ChefTap clip recipes from books, magazines, PDFs, or pictures?

We’ve looked into adding the ability for ChefTap to use optical character recognition (OCR) to clip recipes from printed media and it’s not feasible at this time. First, the actual recognition of characters is not consistently accurate enough for ChefTap’s recipe recognizer to use. Additionally, OCR is optimized for text in columns and recipes are often printed in a different layout from the main article which can have the effect of interleaving the instructions and steps instead of listing all of the ingredients together followed by the steps. Finally, OCR doesn’t work well for paper that has been stained in any way and we all know what happens to paper recipes in the kitchen.

We’re keeping an eye on improvements in OCR technology and if it becomes feasible to use in ChefTap in the future, we’ll revisit this feature.

Can you add a recipe duplicator?

Yes! The ability to make a duplicate of a recipe so you can experiment without losing the original is in ChefTap for Android. iOS will follow.

Can you add a meal planner?

Yes! We do plan on adding a meal planner to ChefTap after we’ve finished the grocery list generator. The meal planner will not only allow you to plan your meals, but it will allow you to select a range of dates and generate a grocery list for that time period.

Can you make a web clipper for ChefTap?

Yes, a web clipper is on our todo list.

Can you add an Imperial to Metric system converter?

We have looked into metric/imperial conversion and it’s not feasible. The problem is ounces. Fluid ounces and weight ounces are different and most recipes don’t specify “fl oz”. To make matters worse some things you would think are sold by fluid ounces are actually sold by weight, like chicken broth. Chicken broth commonly comes in 14 1/2 oz cans. The contents *weigh* 14 1/2 ounces. Other times, things like chicken broth *are* sold by volume, so there’s no way to guess correctly.

Can you add nutritional info?

Nutritional info is a little tricky. Lots of recipe sites that display nutritional information have two sets of info. One that people see when they view the page and one that they show to other software. The info that they show to other software is just plain wrong. The reason for this is that Google gives a higher search ranking to any recipe that is under 100 calories per serving, has five ingredients or less and takes less than 20 minutes to prepare. ChefTap has some complex code that detects when a site is lying about the number of ingredients which was nontrivial. ChefTap would need the same thing for nutritional info. So, we’d like to include nutritional info when available, but it’s going to take some engineering.

I also looked really hard into extracting nutritional data from recipes and the short answer is that it’s not feasible at this point. Yes, ChefTap could look up the nutritional content of individual ingredients, but doing that would be incredibly misleading. For instance, fried chicken calls for 5 quarts of vegetable oil, but you don’t consume 5 quarts of vegetable oil in the finished dish. An app that provided accurate nutritional information would have to know the cooking medium absorption rate and the surface area of the item being cooked along with the preparation of the item. e.g. Are the chicken parts breaded before frying? Conversely, pork belly and duck usually have less fat after cooking unless the duck is prepared confit which allows the duck meat to absorb more fat than other cooking methods. I also looked into using the USDA nutritional database to estimate nutritional info for food after preparation, however all values are based on weight (nutrient amount/gram) *after* cooking so the app would have to know for instance, what a pound of bacon weighs after cooking.

Can I move ChefTap to the SD card?

ChefTap is too complicated of an app to move to the SD card. SD cards are much slower and less reliable than internal storage. ChefTap does try to store recipe images to the SD card. However most modern Android devices redirect attempts to store data on the SD card to a directory in internal storage.

Can you add video support?

The quick answer is, no. One of the key features of ChefTap is it’s ability to let you use your recipes even when there’s no internet connection. If ChefTap supported videos, it would either have to store all videos locally, which would take up a lot of space on your device, or it would require your device to have a connection to the internet.

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10. Permissions and Privacy

Android Permissions

We only ask for permissions that are directly associated with features of ChefTap. Here’s the complete rundown on the permissions that ChefTap requires.

Device & app history

– read your Web bookmarks and history

ChefTap has a feature that lets you scan your mobile bookmarks for recipes that you’ve bookmarked and clips them automatically.

Identity

– find accounts on the device

– add or remove accounts

ChefTap stores your cheftap.com account information in Android’s account ‘vault’ which keeps your account information safely encrypted. ChefTap only has access to ChefTap accounts, which makes sense. If any app tries to access account information for accounts that that app didn’t create, you’ll see a message box from Android asking if it’s okay to let the app have access to some other app’s info. So say ChefTap were to try to access your email account info. Because ChefTap didn’t create that account, Android would put up a message box with a message like “ChefTap wants access to your email account. Is this okay?” Of course, ChefTap would never do that, so you’ll never see that warning.

Photos/Media/Files

– modify or delete the contents of your USB storage

– test access to protected storage

ChefTap will try to store recipe photos on your SD card, but it’s not always possible.

Other

– receive data from Internet

– view network connections

– full network access

ChefTap needs access to the internet in order to clip recipes and sync.

– prevent device from sleeping

ChefTap has the option to keep the screen on while you’re viewing a recipe so you don’t have to keep unlocking your device while you’re cooking

– use accounts on the device

– create accounts and set passwords

ChefTap needs account permissions so it can store your ChefTap account information securely. (See section labeled ‘Identity’)

– modify system settings

– read sync settings

– toggle sync on and off

– read sync statistics

ChefTap plugs into Android’s sync system which is a ‘good citizen’ thing to do. When you sync your recipes, ChefTap lets Android know that you’re doing a sync so that if any other apps need to sync, Android can kick off syncs for those apps too. Syncing multiple apps at the same time helps to save battery life. When multiple apps sync at the same time, Android doesn’t have to wake the device up to sync those other apps later.

 

Privacy Policy

You can find our privacy policy here. Basically, since we rely on the people who use ChefTap for 100% of our revenue, we don’t have to play shenanigans with people’s personal information.

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